A customer may join the program in any of the following ways:

1. During their stay at a participating hotel

2. By registering online at the Brand website: www.lemontreehotels.com

3. Via the Lemon Tree Hotels Central Reservation Center

The customer must provide the necessary details when joining, including their full legal name (first and last name), a valid email address, and a valid mobile number. The member may also be asked to present proof of identification upon request.

Members need to validate their email address to activate their Infinity Rewards account. However, they will still be enrolled in the program with their account status marked as "Temporary" until the email is validated.

By joining the program or completing the sign-up process, the member agrees to the program’s general terms and conditions. The member will then have full access to all program services, including the ability to access rewards, check their customer account, redeem reward points, and more.

Yes, the password is required to log in to your account.

Members can go to the sign-in page and click the “Forgot my password” option to reset their password.

The program is open to all individuals who are legally considered adults or have the legal capacity to sign a contract in their home country.

No, joining the Infinity Program is free. There are no membership fees, you can enroll and start earning rewards.

You can start enjoying the benefits of the Infinity Program immediately upon enrollment. Once registered, you can begin earning coins on eligible stays and enjoy member benefits based on your tier.

You can view your account details on the brand website, www.lemontreehotels.com, after logging into your account using your registered email address and password.

Using their personal account, members can view -

1. Total Points Balance

2. Current tier status and associated benefits

3. Number of room nights required to reach the next tier

4. Stay history and points earned from those stays

5. Online redemption of points for stays

6. Registered personal information with the option to edit

To add or update your contact details, email address, birth date, anniversary, and other personal information, please log in to your Infinity account on our official website and navigate to the profile settings section. You can make all necessary changes directly online only.

Upon updating your phone number or email address, the member will receive an OTP to validate the new details and activate them.

Yes, members can check his or her reservation history (past/completed bookings) on the brand website once they logged-in to his or her account- under the “My Trips” section. Please note that the reservations will be reflected in your account 24-48 hours post checkout. For missing reservations, please contact the Infinity Customer Centre (CRC) at infinityrewards@lemontreehotels.com.

Currently, future reservations are not visible on the brand website. This functionality is under development and will be available to members soon.

Lemon Tree Infinity Program offers a range of benefits, including:

1. Earn and burn coins

2. Enjoy exclusive member benefits

3. Access early offers and sales

4. Have an even more rewarding experience with upcoming brand partnerships, special offers, and a lot more

For a complete list of benefits,

Infinity 2.0 offers four distinct membership tiers designed to elevate your experience based on the number of eligible nights stayed per year:

1. Silver : Entry-level tier with essential benefits.

2. Gold : Enhanced benefits begin here.

3. Platinum: More rewards and privileges.

4. Platinum Plus: Premium perks and exclusive offers.

Member needs to generate below room nights to achieve the tiers level.

Each tier grants increasingly rewarding benefits, including enhanced earning rates on stays, room upgrades, flexible late checkout options, and exclusive member-only offers. Explore the tiers and elevate your stay with Infinity 2.0.

Yes, a detailed chart of benefits is available on the Lemon Tree Hotels brand website. A member can go to the reward page https://www.lemontreehotels.com/rewards to have an overview of the program and the benefits associated with each tier level.

No, the member benefits will only be applicable for all members who have made the paid bookings through eligible booking source only. The member booking through ineligible source will not be able to enjoy the program benefits.

No, free breakfast is only available for Platinum Plus members.

Your membership tier at Lemon Tree Hotels is determined by the number of eligible nights you stay within 12 months tier cycle. As you stay more nights, you progress to higher tiers, unlocking greater benefits and rewards along the way.

Experience enhanced privileges and exclusive benefits with each tier upgrade. Start earning your way to a richer stay experience at Lemon Tree Hotels today. For detailed information on qualifying for higher membership tiers, please refer to the terms and conditions.

List of Member Benefits

1. Customer Support - Loyalty Program Members will have access to Customer Center Number 9911701701 for reservations, customer service and award redemption-related queries.

2. Member Rates - Loyalty Program Members will receive an exclusive, preferred rate (“Member Rate”) when they book rooms through a Lemon Tree Hotels Channel ( Brand website. CRC and Walk in)

   1. The Member Rate can only be booked by the member who should be staying at the participating property when making a reservation. (This is subject to discussion to determine if it is mandatory for the member to stay or if their details can be used to make bookings for friends and family.)

   2. Member Rate may not be combined with other select promotions, offers or discounts, and is not valid for existing reservations or groups.

   3. Member Rate does not apply to qualified transient rates such as government rates, negotiated rates.

3. Complimentary WiFi Access - A Member who books a stay at a Participating Property through a LTH ( Lemon tree hotel) Channel will receive complimentary standard wifi access during the stay. In addition, Platinum Plus, Prive has premium WiFi access as a benefit, will receive complimentary enhanced in-room wifi access regardless of booking method (collectively, the “Internet Access Benefit”).

4. Best Price Guarantee - Our Best Price Guarantee states we will have the lowest prices through official lemon tree hotel Reservation Channels ( lemon tree hotel brand website and Customer support (CRC). Incase of disparity, lemon tree hotel will do the price match and will offer the lowest rate available on the third party site . Member should share the screenshot of both the channels (Rates on Lemon Tree hotel brand website and the third party channel with lowest rate) on infinityrewards@lemontreehotels.com

5. Free Breakfast - The members under Platinum Plus are eligible of free buffet breakfast at the hotel restaurant, on every paid booking. Free buffet shall not valid for booking made against redemptions.

6. Pay at Hotels - The term "pay at hotel" refers to the payment method where you pay for your stay when you check in or check out of the hotel, rather than paying in advance. The members under Platinum and Platinum Plus are eligible for this benefit.

7. Priority Welcome - Members receive expedited check-in, allowing them to skip long lines and get to their room more quickly. The member with Platinum and Platinum Plus status are eligible of this benefits.

8. Room upgrade - Depending on availability, loyalty members could receive a complimentary upgrade to one level up room category or suite. The member with Platinum and Platinum Plus members are eligible for this benefit.

9. Hotline number - Infinity members have a dedicated hotline which is designed to offer personalized assistance and resolve any issues or inquiries more efficiently for members of the program. Hotlines are available around the clock, ensuring that members can get help at any time, no matter where they are.

10. Late Checkout - This benefit is subject to availability and must be requested in advance. Members are required to inform the hotel about their late checkout request.

    • Silver – Not Applicable

    • Gold – Until 2:00 PM

    • Platinum – Until 4:00 PM

    • Platinum Plus – Until 6:00 PM

11. Early Check-In - This benefit is subject to availability and must be requested in advance. Members are required to inform the hotel about their early check-in request.

    • Silver – Not Applicable

    • Gold – Not Applicable

    • Platinum – Not Applicable

    • Platinum Plus – From 12:00 PM

12. Discount On F&B – In-house members who are staying at a participating hotel, are eligible for the F&B discounts mentioned below. Walk-in members, who are not staying at the property, are not eligible for this discount.

    • Silver – Not Applicable

    • Gold – Not Applicable

    • Platinum – Not Applicable

    • Platinum Plus – 10% discount on the total F&B bill

13. Discount on SPA - In-house members, who are staying at a participating hotel, are eligible for the SPA discounts mentioned below. Walk-in members, who are not staying with us, are not eligible for this discount.

    • Silver – Not Applicable

    • Gold – Not Applicable

    • Platinum – Not Applicable

    • Platinum Plus – 15% discount on the total SPA bill

14. Happy Hours – In-house members, who are staying at participating hotels, are eligible for a 1+1 offer on drinks (both soft and hard drinks) between 6 PM and 8 PM. Walk-in members, who are not staying with us, are not eligible for this discount.

    • The offer is only applicable on the hotels where BAR is avaiable.

    • The offer is not applicable for Dry states like Gujarat

    • The offer is not applicable on dry days like Gandhi Jayanti, Independence Day, Republic Day, etc.

15. 2^nd Guest Free - Under this benefit, the cost of the second guest's stay is waived. The members under Platinum Plus can book the room on double occupancy at the price of a single occupancy rate.

16. Guaranteed Availability - The hotel guarantees that a room will be available for the members if they book within 48 hours before their arrival date. This offer/benefit is not applicable on black- out dates. The benefit is valid for member under Platinum Plus.

17. Free Cancellation - The members can cancel the hotel reservation without any penalty if they do so at least 24 hours before your scheduled check-in time.

    • Silver – Not Applicable

    • Gold – Not Applicable

    • Platinum – 24 hours before the check-in time

    • Platinum Plus – 24 hours before the check-in time

18. Suite Upgrade - Platinum Plus will be offered/ upgraded to suite category or the top most category of the hotel, only in case the category is available.

To request credit for a completed stay that is missing from your account, please contact the Infinity Customer Center by email at infinityrewards@lemontreehotels.com or call 9911701701. Please provide booking details, stay dates, and any other relevant information for verification.

You can check your Infinity account balance and transaction history by logging into your account at Lemon Tree Hotel brand website

Yes, Infinity Points can expire. All Infinity Points in an account will expire 2 years after the date they were accrued.

Infinity Points cannot be purchased. They are earned through stays and other qualifying activities as outlined in the program's terms and conditions.

Yes, you can cancel a hotel reservation made with Infinity Points within the cancellation terms of your reservation. Your points will be returned to your account according to the following penalty structure:

1. Cancellation/amendment done 3 days before arrival: 100% refund of Infinity Points

2. Cancellation/amendment done 2 days before arrival: 25% refund of Infinity Points

3. Cancellation/amendment done 1 day before arrival: No refund

4. No show: No refund

If the cancellation terms were not met, Infinity Points will not be returned to your account.

A “qualifying stay” is defined as a reservation made through the official website, corporate bookings via the Lemon Tree Sales team, the Central Reservation Center (CRC), or a walk-in guest at participating hotels. Stays booked through other sources, such as defense or airline rates, travel agencies, or third-party platforms (OTAs), are not eligible to earn points. All eligible charges incurred during a qualifying stay will contribute to earning points.

Infinity Points cannot be transferred to another account, even with consent. Points are non-transferable and are intended solely for the account holder's use.

To retain your current membership tier, you need to stay the required number of room nights at participating hotels each year. If members fail to generate required room nights in a tier cycle, he or she will acquire the level (tier) based on the room nights generated.

Members will earn Infinity Points based on the total spend on eligible charges, including the billed amount for room, food & beverage, and other miscellaneous expenses, at participating hotels.

No, Infinity Points are only earned on direct bookings made through our brand website, www.lemontreehotels.comCentral Reservation Center at 9911701701, or walk-in at participating hotels and Lemon Tree hotel Sales Team.

You can redeem your Infinity Points for complimentary nights at participating properties. Please Visit www.lemontreehotels.com/member/redeemto explore your redemption options.

Members can book a maximum of 2 nights in one booking. To book additional nights, members need to make another booking under their name.

Members can book a maximum of one room per booking. To book additional rooms, members need to make another redemption booking.

No, Infinity Points cannot be converted into cash. Members can redeem these points for room nights only at participating hotels.

Yes, blackout dates may apply during peak seasons and special events.

Yes, there are blackout dates when you cannot use your points for stays. These dates are set by Lemon Tree Hotels and may have limited room availability. To check availability, please contact us at infinityrewards@lemontreehotels.com.

If you would like to close your Infinity account and discontinue your membership, you can contact Lemon Tree Hotels Customer Service via email at infinityrewards@lemontreehotels.com. Please note that account closure is irreversible, and all points, awards, and benefits will be forfeited. Please review the Privacy Policy to understand the impact on your data.

If you have two or more Lemon Tree Infinity accounts in your name, you can combine them into one account. Please review the following important information:

1. Accounts are individual, and each member should have only one account at any time. Duplicate accounts submitted for combination must belong to you and cannot belong to other individuals, including family members.

2. Combining accounts is a one-time process and cannot be undone.

For assistance, please contact the Infinity customer service center at infinityrewards@lemontreehotels.com.

You can contact our customer service team at +91 99117 01710. This hotline is available 24/7 for your convenience.

Our team aims to respond to email inquiries within 1 to 2 business days. If your matter is urgent, please contact us at +91 99117 01701 for immediate assistance.

The bonus is a limited-time offer/campaign. Lemon Tree Hotels reserves the right to remove, amend, or change the bonus percentage at any time without prior notice to members. These points will be automatically credited to your account once the qualifying conditions are met.

The bonus is a limited-time offer/campaign. Lemon Tree Hotels Ltd reserves the right to remove, amend, or change the bonus percentage at any time without prior notice to members. These coins will be automatically credited to your account once the qualifying conditions are met.

To access your hotel bill, please contact the hotel directly or reach out to the Central Reservation Center (CRC) for assistance in obtaining your invoice.

No, points cannot be earned for food and beverage purchases without a stay. Points can only be earned during an eligible stay, which includes the total billed amount for the room, food and beverage, and other miscellaneous expenses.