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Terms & Conditions

The terms and conditions given below are intended to protect your rights as a member of our rewards program, Lemon Tree Infinity Rewards. If you require any clarifications, you can contact Lemon Tree Infinity Rewards member service. Please note however that the terms and conditions governing Lemon Tree Infinity Rewards cannot be superseded or changed, unless a request is made in writing to Lemon Tree Hotels.

Updated: Nov 2024

Infinity Rewards by Lemon Tree Hotels (the loyalty program), run by Lemon Tree Hotels Limited, a limited company having its registered office at Asset No.6, Aerocity Hospitality District, IGI Airport, New Delhi, 110037, INDIA, is designed to enable its Members to enjoy various benefits and perks (as described below) during their stay at Lemon Tree Hotels participating in the Program.

The Program Rules govern the Company’s relationship with members of the Loyalty Program (collectively, “Loyalty Program Members,” and individually, a “Loyalty Program Member,” “Member,” or “you”), including how Members manage their accounts, book reservations, achieve elite status, earn and redeem Loyalty Program coins (“Points”) with participating hotels. Specific Loyalty Program benefits, amenities, offers, awards, and services may not be available at or as part of such experiences or properties, even though the applicable experience or property is not explicitly identified as being excluded where the benefit, amenity, offer, award or service is described in these Program Rules.

By opening a Loyalty Program membership account (“Account” or “Membership Account”), and receiving a Membership Account number (“Membership Number”), you agree that:

  • You have read and accept these Program Rules (“Infinity Reward’s terms and conditions”); and you have read and accept the Website Terms of Use (“privacy policy”), which are incorporated by reference herein; and
  • You consent to the collection, use, and disclosure of your personal data by the Company, the Loyalty Program, Participating Properties, and Partner Programs, and their authorized third-party agents and licensees in accordance with the Company’s Privacy Statement.

All Loyalty Program benefits, amenities, offers, awards, and services are subject to availability and may be changed by the Company at any time without notice. The Company may terminate the Loyalty Program, in whole or in part, with advance notice to all active Loyalty Members and with less than six months' notice in any jurisdiction if required to do so by applicable law. At the Company’s sole discretion, the Company may choose to substitute a similar loyalty program for the Loyalty Program at any time immediately upon notice to active Loyalty Members. If the Loyalty Program is terminated, all unredeemed Points will be forfeited without any obligation or liability, and no Award claims will be honored after the conclusion of the notice period.

These Program Rules supersede all previous terms and conditions applicable to the Legacy Programs or Loyalty Program. Except as otherwise expressly prohibited or limited by applicable laws, the Company may at any time amend, modify, or supplement these Program Rules, the structure for earning and redeeming Awards (as defined below), with or without notice, even though such changes may affect the value of Points or Miles, or the ability to obtain certain Awards (collectively “Program Rule Changes”). Loyalty Members are responsible for remaining knowledgeable of the Program Rules and any Program Rule Changes. Your continued participation in the Loyalty Program will constitute your acceptance of any such Program Rule Changes.

The Program is open to all persons who are legally considered to be an adult or have the legal capacity to sign a contract in the Member's home country.

Program membership is free of charge.

1. "Lemon Tree Hotels" refers to Lemon Tree Hotels which owns, manages and franchise various hotels in India, popularly known as below
S.No Brand Name Reward Program applicable
1 Aurika Hotels & Resorts Yes
2 Lemon Tree Premier Hotels Yes
3 Lemon Tree Hotels Yes except LTH Dubai
4 Red Fox Hotels Yes
5 Keys Lite by lemon Tree Hotels Yes
6 Keys Select by Lemon Tree Hotels Yes
7 Keys Prima by Lemon Tree Hotels No
2. Lemon Tree Infinity Rewards: Refers to the rewards program offered by Lemon Tree Hotels.
3. Adjustment: Refers to Points credited following a claim by the Member or an error on the part of the Program.
4. Awards: Refers to any and all awards earned by Members in connection with the Loyalty Program, including without limitation Award Redemptions.
5. Active Member: A Member will be considered active if they have made a booking (earning or redemption) at “participating hotels of Lemon Tree” in the past rolling 12 months.
6. Check-in: Refers to the date of arrival at the hotel.
7. Check-out: Refers to the date of departure from the hotel.
8. Day Use: Refers to the use of a hotel room during the day, with Check-in and Check-out taking place on the same day.
9. Customer: Means an individual (not a Member of the Program) using a Lemon Tree hotel room for an overnight stay or for Day Use purposes.
10. Member: Means a customer who has signed up for the membership and has accepted the Program’s Terms and Conditions.
11. Infinity coins: Refers to points obtained by a Member on an eligible stay that can be redeemed for rewards.
12. Tier: Refers to a level awarded depending on the number of eligible nights stayed by a Member over a given period, which determines (i) the benefits received by the Member and (ii) a specific scale for earning reward points.
13. Eligible Channel: Includes the qualified channels allowed for points earnings. The Member must book their stay (at participating hotels of Lemon Tree) using one of the following channels to earn points and use the benefits associated with their tier: official brand website (www.lemontreehotels.com), Corporate Sales (group/airline rate and commissioned bookings not included), Central Reservation Centre (CRC), or bookings made directly at the participating hotels.
14. Eligible Stay: Refers to a stay booked at a participating hotel at eligible rates via the brand website (www.lemontreehotels.com), Corporate Sales team (group/airline rate and commissioned bookings not included), Central Reservation Centre (CRC), or bookings made directly at the participating hotels.
15. Ineligible Channels: Refers to channels not qualified for point earning. Members will not earn points or be allowed to use tier benefits if they book their stay through channels such as a reseller, tour operator, traditional/local travel agents, or third-party online travel agencies (such as Expedia.com, Booking.com, MakeMyTrip, or any other OTAs).
16. Ineligible Stays: Defined as stays booked through ineligible channels like resellers, tour operators, travel agents, or OTAs. Other ineligible stays include room rates for airline staff/crew, charter, employee rates, complimentary rooms, group bookings of more than 3 rooms, and bookings related to banquets, conferences, weddings, events, or organized tours.
17. Reward: Refers to the benefit or service a member can avail through the exchange of their Infinity coins accumulated during their stay at Lemon Tree Hotels.
18. Stay: Refers to one complete stay (from check-in to check-out) of the guest at any of the participating Lemon Tree Hotels.
19. Infinity Rewards Help Desk: The contact point for Lemon Tree Infinity Rewards at infinityrewards@lemontreehotels.com.
20. Blackout Dates: Refers to periods during which Infinity coins cannot be redeemed at Lemon Tree Hotels.
The hotels participating in the Program are hotels operating under lemon tree hotels brand, with the exception of the hotels and brands listed on reward page of the website (See list of participating hotels and brands and non-participating hotel and brand exceptions, available here). List of participating hotel to be linked.
S.No Brand Name Participation in Program
1 Aurika Hotels & Resorts Yes
2 Lemon Tree Premier Hotels Yes
3 Lemon Tree Hotels Yes
4 Red Fox Hotels Yes
5 Keys Lite by lemon Tree Hotels Yes
6 Keys Select by Lemon Tree Hotels Yes
7 Keys Prima by Lemon Tree Hotels No

When a hotel or brand joins the Lemon Tree network or enrolls in the Program as a participating hotel, Members will only be able to earn coins and enjoy other Program-related benefits on eligible stays completed at the hotel.

If a hotel leaves the Lemon Tree network or ceases to be a participating hotel after the Member makes a booking but before the Member’s actual stay, the Member:

  • Will not earn coins and will not have access to any tier-related services or benefits while staying at the hotel.
  • Will not have access to any special offers in which the hotel may have participated.

Lemon Tree Hotels will make every effort to give affected Members reasonable notice prior to their stay.

A Customer may join the Program in any of the following ways:

  • During his/her stay at a hotel participating in the Program.
  • By registering online on the brand website – www.lemontreehotels.com
  • Via the Lemon Tree Hotel’s Central Reservation Centre.

The Customer must provide the necessary and mandatory details requested when joining – full Legal name (First and last name), unique and valid Email ID, and unique and valid Mobile number. Members will have to present Proof of identification upon request.

Members need to validate their email ID to activate their Infinity Reward Account. However, a member can still be enrolled in the program with their account status marked as “Temporary”.

By joining the program or proceeding with the sign-up process, the new member accepts the Program’s General Terms and Conditions. The Member will benefit fully from all Program services, including access to various website functions (such as accessing Rewards, checking the customer account, redeeming Reward Points, etc).

To enroll in the Program, Customers must create a customer account by filling in the information required during enrollment through the channels mentioned above. The Customer declares that the information provided during enrollment is true and complete.

Lemon Tree Hotels is not responsible for any errors or incomplete information provided by the Customer, which may prevent Lemon Tree Hotels from delivering the full Program experience as described herein.

The Customer is solely responsible for the security and use of their membership account. Lemon Tree Hotels is not responsible for any harm caused by illicit, fraudulent, or inappropriate use of the Account. It is the Customer's responsibility to inform Lemon Tree Hotels immediately if an unauthorized person has used their Account.

Using their personal account, Members can view:

  • Total Points Balance
  • Current tier status and its benefits
  • Points required for the next tier
  • Stay history and points earned on those stays
  • Make Redemption requests
  • Registered personal information with edit permission

Please Note: To view the above information, the member must visit the brand website (www.lemontreehotels.com) and select “Sign In” using their registered email ID and password. Existing customers (members who joined before 1st November 2024) need to reset their password by clicking on the “Forgot Password” option on the sign-in page to be able to log in to their account.

  1. Several services and benefits available to members of Lemon Tree Infinity Rewards are offered solely at the discretion of Lemon Tree Hotels Ltd and the individual participating Lemon Tree Hotel. Not all services, e.g.: outsourced services, are provided by all participating hotels. Should the participating hotel improperly deny a member a benefit, Lemon Tree Hotels Ltd will not be liable to compensate the member for the same.
    Click on the link below to know benefits in detail: https://www.lemontreehotels.com/rewards
  2. The member benefits will be applicable to members who have booked through “eligible channels” only, depending upon their tier status. The member booking through ineligible channels will not be able to enjoy the program benefits during their stay.
  3. Benefits will be extended to the member on their redemption bookings, depending upon their tier status.
  4. Customer Support: Loyalty Program Members will have access to customer service telephone numbers - 9991701701 for reservations, customer service, and award redemption related requests.
  5. Member Rates: Loyalty Program Members will receive an exclusive, preferred rate (“Member Rate”) when they book rooms through a Lemon Tree Hotels Channel. Member Rates are available at Participating Properties and Brands.
    • Member Rate must be booked by the Member staying at the Participating Property when making a reservation.
    • Member Rate may not be combined with other select promotions, offers, or discounts, and is not valid for existing reservations or groups.
    • Member Rate does not apply to qualified transient rates such as government rates or negotiated rates.
  6. Complimentary WiFi Access: A Member who books a stay at a Participating Property through a LTH (Lemon Tree Hotel) Channel will receive complimentary standard wifi access during the stay. Additionally, Tier 3 and Tier 4 members will receive complimentary enhanced in-room wifi access regardless of the booking method.
  7. Best Price Guarantee: Lemon Tree Hotels offers a Best Price Guarantee through its official reservation channels. In case of a price disparity, Lemon Tree Hotels will match and offer the lowest rates. Members must share screenshots of the rates on both Lemon Tree Hotels' website and the third-party channel at infinity@lemontreehotels.com.
  8. Free Breakfast: Tier 3 and Tier 4 members are eligible for free buffet breakfast at the hotel restaurant for every paid booking or redemption booking.
  9. Pay at Hotel: Tier 2, Tier 3, and Tier 4 members are eligible to pay for their stay at the hotel rather than in advance.
  10. Priority Welcome: Tier 2, Tier 3, and Tier 4 members are eligible for expedited check-in.
  11. Room Upgrade: Tier 2, Tier 3, and Tier 4 members may receive a complimentary room upgrade, subject to availability.
  12. Hotline Number: Infinity members have access to a dedicated 24/7 hotline for personalized assistance.
  13. Late Check-out: Subject to availability and on request. Members must inform the hotel in advance.
    • Base Tier – Not applicable
    • Tier 1 – 2:00 PM
    • Tier 2 – 4:00 PM
    • Tier 3 – 6:00 PM
    • Tier 4 – 6:00 PM
  14. Early Check-in: Subject to availability and on request. Members must inform the hotel in advance.
    • Base Tier – Not applicable
    • Tier 1 – Not applicable
    • Tier 2 – Not applicable
    • Tier 3 – 12:00 PM
    • Tier 4 – 6:00 AM
  15. Discount on F&B: In-house members (staying at participating hotels) are eligible for the following F&B discounts:
    • Base Tier – Not applicable
    • Tier 1 – Not applicable
    • Tier 2 – Not applicable
    • Tier 3 – 10% discount on total F&B bill
    • Tier 4 – 15% discount on total F&B bill
  16. Discount on SPA: In-house members are eligible for the following SPA discounts:
    • Base Tier – Not applicable
    • Tier 1 – Not applicable
    • Tier 2 – Not applicable
    • Tier 3 – 15% discount on total SPA bill
    • Tier 4 – 20% discount on total SPA bill
  17. Happy Hours: In-house members are eligible for a 1+1 offer on drinks (soft and hard) between 6:00 PM and 8:00 PM. This offer is not applicable in dry states like Gujarat or on dry dates like Independence Day or Republic Day.
  18. 2nd Guest Free: Tier 3 and Tier 4 members can book double occupancy rooms at the price of single occupancy.
  19. Guaranteed Availability: Tier 3 and Tier 4 members are guaranteed room availability if booked within 48 hours before arrival, except on blackout dates.
  20. Free Cancellation: Members can cancel without penalty if done 24 hours before check-in.
    • Base Tier – Not applicable
    • Tier 1 – Not applicable
    • Tier 2 – 24 hours before check-in
    • Tier 3 – 24 hours before check-in
    • Tier 4 – 24 hours before check-in
  21. Suite Upgrade: Tier 3 and Tier 4 members are eligible for a suite upgrade, subject to availability.
  1. All communications will be sent to the registered mailing address (email) or registered phone number given during enrollment, and it is the responsibility of the member to inform Lemon Tree Infinity Rewards Member Services about any change in his/her address. Members can only update their first name, last name, email Id and phone number through the “member profile page” available on the brand website www.lemontreehotels.com. All communication will be deemed to have been received by the member and Lemon Tree Hotels bears no responsibility for communication not received or lost in the mail.
  2. Lemon Tree Infinity Rewards is authorized to reach out to members through Email/SMS/WhatsApp for program-related information and offers. In case the member doesn't want to receive any communication, the request for the same can be placed at infinityrewards@lemontreehotels.com for unsubscribing from the communication list.
  3. New Members will receive Infinity Reward (Loyalty Program) communications.
  4. Members will receive regular Points balance statements by email or SMS, both upon check-out and on a monthly basis, provided the Member has given the Company appropriate permission to contact them via email.
  5. The Company may also send Members promotions, offers, and other communications from time to time, which may include items from third parties. The items from third parties are based on the information provided to the Company by a Member and any additional data the Company may maintain. Members may change personal details at any time in the Account Profile available on the brand website, followed by OTP validation. Profile update service will not be available offline due to security implications. Members will have to log in to their account and make the necessary changes in their respective profiles.
  6. Each member is responsible for remaining knowledgeable about the program rules and the number of Infinity Coins available in their account. Lemon Tree Hotels Ltd will send correspondence to active members to advise them of matters of interest, including notifications of program changes and Infinity Coin updates. However, neither Lemon Tree Hotels Ltd, its subsidiaries, affiliates, or associates or program management service providers nor the owners of participating Lemon Tree Hotels or restaurants or companies participating as service partners in the program will be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail.
  1. Members will earn the following number of coins on the total amount billed – room + F&B and other miscellaneous spent while checking out, at participating hotels of Lemon Tree Hotels Ltd.
  2. Infinity Coins will be awarded for the total amount spent in the hotels during the member’s stay at the participating hotels. All applicable taxes and service charges including central, state, local, and other taxes will be omitted for the purpose of point accrual.
  3. S.No Channel Earning Type Tier 1 Tier 2 Tier 3 Tier 4 Tier 5
    1 Brand Website Standard 7% 8% 9.50% 11% 12%
    Bonus points 15% 15% 15% 15% 15%
    2 Corporates Standard 6% 7% 8.50% 10% 11%
    Bonus 15% 15% 15% 15% 15%
    3 Hotel direct Standard 6% 7% 8.50% 10% 11%
    Bonus 15% 15% 15% 15% 15%
    4 CRC Standard 6% 7% 8.50% 10% 11%
    Bonus 15% 15% 15% 15% 15%
    5 OTA Standard NA NA NA NA NA
    Bonus NA NA NA NA NA
    6 Traditional Travel Agents Standard NA NA NA NA NA
    Bonus NA NA NA NA NA
    7 Airlines and crew Standard NA NA NA NA NA
    Bonus NA NA NA NA NA
    8 Group Standard NA NA NA NA NA
    Bonus NA NA NA NA NA
  4. Bonus is a limited timeline offer/campaign. Lemon Tree Hotels reserves full right to remove, amend, or change the bonus percentage without any prior information to the members.
  5. Banquet rooms, meetings, and conference rooms will not earn Infinity Coins.
  6. Infinity Coins awarded for stays at participating hotels of Lemon Tree Hotels Ltd will be based on Indian Rupees. Foreign exchange rates will be converted into Indian Rupees, using a published rate of exchange in effect at the time of conversion. This rate will be determined at the sole discretion of Lemon Tree Hotels Ltd, based on standard currency conversion methods but may vary from currency conversion rates used by credit card companies.
  7. Infinity Coins for a stay will be credited to the guest's Lemon Tree Infinity Rewards account within 24 hours of check-out.
  8. If a member of the Lemon Tree Infinity Rewards is also a member of another loyalty program or service partner's program, whose members are authorized to earn Infinity Coins at Lemon Tree Hotels, the member will have to choose the program on which he wishes to earn Infinity Coins. A member will not be entitled to earn Infinity Coins on both Lemon Tree Infinity Rewards and the other loyalty program simultaneously.
  9. Infinity Coins can only be earned at participating Lemon Tree Hotels. The list of participating Lemon Tree Hotels is subject to change at any time, without prior notice. Please contact the Lemon Tree Infinity Rewards at infinityrewards@lemontreehotels.com for any query.
  10. To earn Infinity Coins, a member must be a registered, paying guest at a participating Lemon Tree Hotel and must meet all the conditions described in the terms and conditions.
  11. Members can only earn Infinity Coins from the program start date as defined by Lemon Tree Hotels. No Infinity Coins will be earned for any amount charged before the start date of the program. This includes cases where a member has checked in to a hotel before the program is launched at that hotel and checks out after the start date of the program. For example, if a member checks in on 1 March 2013, checks out on 10 March 2013, and the start date of the program for that hotel is 8 March 2013, then the member will earn Infinity Coins only for eligible expenditure from 8 March 2013 onwards.
  12. No purchase of Infinity Coins is permitted. A member cannot purchase Infinity Coins and add these Infinity Coins to already earned Infinity Coins in order to redeem them for a reward. Infinity Coins can only be earned by the member for eligible expenditure at any participating Lemon Tree Hotel.
  13. Infinity Coin credits will not be awarded when redeeming any Lemon Tree Infinity Rewards offer, awards of travel partners, or other promotional offerings using discounts or free certificates. However, all paid expenses that are in the eligible folio list will be eligible to earn Infinity Coins.
  14. Infinity Coins earned by any individual member are not eligible to be combined with or transferred to other Lemon Tree reward programs administered in the past, present, or future, or with any other programs run by Lemon Tree Hotels Ltd.
  15. Any Infinity Coins offered in conjunction with specific hotel stays will be considered earned only when the stay has been fully paid. Infinity Coins will not be available for redemption before the stay has been paid for.
  16. In cases where the member or the member's company is given a discount after the stay has been completed, the appropriate number of Infinity Coins will be deducted from the member's balance, although he or she may have already been communicated the point status based on the non-discounted amount.
  17. Lemon Tree Infinity Rewards reserves the right to deduct Infinity Coins from a member's account balance if the Infinity Coins have been erroneously recorded under the account.
  18. If a member believes he/she has not received coin credits for hotel stays or any partner Infinity Coins, they must submit a written request for such credit(s) at infinityrewards@lemontreehotels.com. Members are requested to retain all hotel travel documentation until the credited Infinity Coins have appeared on the Infinity Coins statement. Requests must be received at the Lemon Tree Infinity Rewards helpdesk within 3 months of the guest’s stay.
  19. In case Infinity Coins are inadvertently missed out, members must claim retro credits within 3 months from the last date of checkout. The Infinity Coins will be credited manually.
  20. All Lemon Tree Infinity Rewards members will receive an Infinity Coins update for the month in which there is a transaction.
  21. Any fraction of total Infinity Coins earned will be calculated to the next lowest integer. For example, if a member earns 125.90 Infinity Coins from a transaction, it will be calculated as 125 Infinity Coins.
  22. Infinity Coins will be awarded on all eligible charges at participating Lemon Tree Hotels only from the date of the member's enrollment into the program. No retro credits will be given for transactions prior to enrollment.
  23. Infinity Coins are non-transferable.

The Infinity Coins in the account will expire in 2 years from the date those coins have been earned.

Lemon Tree Hotels will send out communication giving prior intimation of point expiry to the guest through SMS or Email.

Lemon Tree Infinity Rewards membership does not expire.

Membership tier upgrade will be subject to the number of room nights stayed (eligible room nights) by a member at participating hotels during a tier cycle. The tier cycle starts from the date of enrollment with a time period of 12 months.

5 nights 25 nights 50 nights 75 nights
Parameter Tier 1 Tier 2 Tier 3 Tier 4 Tier 5
Eligible Room Nights NA 5 nights 25 nights 50 nights 75 nights

The member needs to stay for below mentioned room nights every year in the participating hotel, to be able to retain their tier. If member’s fail to generate required room nights in a year, he or she will acquire the level (tier) based on the room nights generated.

5 nights 25 nights 50 nights 75 nights
Parameter Tier 1 Tier 2 Tier 3 Tier 4 Tier 5
Eligible Room Nights NA 5 nights 25 nights 50 nights 75 nights
  1. Participating Lemon Tree Hotels can opt out of the participation for rewards at the sole discretion of the Lemon Tree Hotels Ltd.
  2. The list of rewards will keep changing and members can only avail redemptions from the list which is available for the current period. https://www.lemontreehotels.com/rewards
  3. Travel agents will not be given any commission on rooms given as rewards.
  4. Reward infinity coins can be redeemed against the room stays only.
  5. All redemption requests against the reward infinity coins must be made online via lemontreehotels.com
  6. Partial Redemption of infinity coins is currently not available.
  7. If a guest has redeemed a room night and has cancelled or amended the booking, there may be a penalty levied on the infinity coins depending on the type of cancellation or amendment:
    • Cancellation/amendment done 3 days before arrival: 100% refund of infinity coins
    • Cancellation/amendment done 2 days before arrival: 25% refund of infinity coins
    • Cancellation/amendment done 1 day before arrival: No refund
    • No show: No refund
  8. Accommodation is subject to capacity controls, which may limit the availability of rooms offered at participating hotels. Please note that hotel stays cannot be availed during the blackout dates. The decision on blackout dates is at the discretion of Lemon Tree Hotels.
  9. All applicable incidental expenditures will be borne by the member unless mentioned otherwise.
  10. Free room nights cannot be combined with special offers/packages.
  11. Infinity coins cannot be redeemed for special offers/packages.
  12. Room nights can only be redeemed for the base room category. No requests for partial payment for the higher room category are possible. Infinity coins can only be earned at participating Lemon Tree Hotels.
  13. In case of holidays as rewards at Lemon Tree Hotels, the member will bear all travel and associated costs. In addition, meals or any other service not specifically mentioned as being complimentary will be chargeable. Please refer to the rewards section on the website for the rewards list. https://www.lemontreehotels.com/rewards. All rewards are subject to availability and supplier restrictions. Lemon Tree Hotels may, without prior notice, withdraw or substitute any reward for another reward of comparable value and nature. In case the exact model of the merchandise mentioned in the rewards section of the website is not available at the time of redemption, Lemon Tree Hotels Ltd will intimate the member about the status, and offer an alternate model of the product to the member.
  14. Participating Lemon Tree Hotels and reward classification may change at any time without notice, at the sole discretion of Lemon Tree Hotels Ltd. Please refer to the Lemon Tree Rewards section on the website for a complete listing of the rewards classification. https://www.lemontreehotels.com/rewards
  15. Valid holiday redemption documents must be submitted at the concerned Lemon Tree Hotel at the time of check-in which include the booking confirmation voucher generated at the time of making the redemption booking.
  16. Redeemed vouchers once issued/delivered will not be changed and the member will not be entitled to any refund or credit for the infinity coins redeemed.
  17. Redeemed rewards cannot be exchanged for cash, infinity coins, or any other form of goods or services except for the listed gifts on the rewards section of the website.
  18. No credit or substitutions will be given for any rewards that are only partially used.
  19. A member must have sufficient infinity coins balance to redeem a night at Lemon Tree Hotels as there is no partial redemption policy under program guidelines.
  • No Partial Redemption is allowed currently. Redemption will only proceed if the members have sufficient coins required to redeem at the requested hotel.
  • Number of coins required to redeem against the stay may vary from hotel to hotel. Lemon Tree Hotels hold full rights to amend or change the required points for participating hotels depending on business requirements.
  • Members can make the redemption request for a maximum of 2 room nights and 1 room at a time. Members might need to create multiple bookings to book additional room nights.
  • Lemon Tree Hotels will send communication to the member informing him/her about the point deduction against the redemption booking.
  1. Promotions and special offers are at the sole discretion of Lemon Tree Hotels. They can be withdrawn or altered without prior notice.
  • Complimentary Room Upgrade
  • Early Check-In / Late Check-Out
  • 48 hrs room guarantee
  • All Day Happy Hours – In applicable hotels
  • Discount on Spa – In applicable hotels
  1. Only individuals may become members of Lemon Tree Infinity Rewards. Employees of The Lemon Tree Hotels, its affiliates or subsidiaries, and the employees of owners of managed hotels (collectively 'employees') are not eligible to participate in the Lemon Tree Infinity Rewards rewards program.
  2. Rooms occupied as office space will not be eligible for infinity coins. Business center services used for business meetings by guests will not be eligible for infinity coins.
  3. Members cannot maintain membership or earn infinity coins on multiple accounts.
  4. Delivery of merchandise when redeeming infinity coins will be made only to addresses within India.
  5. Lemon Tree Hotels Ltd reserves the right to add, modify, delete or otherwise change any of the rules, conditions, privileges, benefits, rewards, or reward levels pertaining to the program at its sole discretion, with or without notice, even though changes may affect the value of infinity coins already accumulated.
  6. All interpretations of the Terms and Conditions and program rules shall be at the sole discretion of Lemon Tree Hotels Ltd.
  7. Infinity coins issued have no monetary value and cannot be bartered or sold by members for cash at any point of time. These infinity coins may only be exchanged for benefits on offer through Lemon Tree Infinity Rewards. Any infinity coins or benefits, which Lemon Tree Hotels Ltd deems to have been transferred, sold, or assigned in violation of the program rules, will be confiscated or cancelled.
  8. Accrued infinity coins do not constitute the property of the members. Except as specifically provided herein, no accrued infinity coins are transferable in the event of death, as part of a domestic relations matter, or otherwise by operation of law. In the event of death, the Lemon Tree Infinity Rewards membership will be suspended and all accrued infinity coins will be cancelled.
  9. Lemon Tree Hotels Ltd is not responsible, and assumes no liability, for changes or discontinuance of services provided by a service partner, that may affect the program, the accrual of infinity coins, or devaluation of infinity coins.
  10. The program and any benefits or rewards relating to the program shall not be construed as, or constitute a contract, or otherwise establish a contractual relationship between Lemon Tree Hotels Ltd and any Lemon Tree Infinity Rewards member.
  11. Nothing in the Lemon Tree Infinity Rewards program is intended, or shall be construed to create or establish any agency, partnership, or joint venture relationship between Lemon Tree Hotels Ltd and any Lemon Tree Infinity Rewards member.

Lemon Tree Infinity Rewards has no predetermined termination date and it may continue until such time as Lemon Tree Hotels Ltd decides to terminate the program, at any time, with or without notice to the members.

Accumulation of infinity coins will cease immediately on termination of the program. However, members will be given well advance notice (month to be defined) by Lemon Tree Hotels when the program termination is announced, to redeem rewards against the infinity coins earned.

Lemon Tree Hotels Ltd reserves the right to grant, refuse, or withdraw membership to Lemon Tree Infinity Rewards.

Lemon Tree Hotels Ltd reserves the right to discontinue membership to Lemon Tree Infinity Rewards to any member who appears to be using the program in a manner inconsistent with the terms and conditions, or intent of the program, or any portion of the program, including, but not limited to, reward redemption.

Lemon Tree Hotels Ltd also reserves the right to discontinue membership for any member who acts in a manner inconsistent with the local or state laws, statutes, or ordinances. Discontinued membership may result in the loss of all accumulated infinity coins and the cancellation of all Lemon Tree Infinity Rewards benefits and privileges.

Points Migration of Existing Members

The points of existing members will be migrated as is to the new program – Infinity 2.0. Existing members means the members who have enrolled with Infinity Rewards (Loyalty Program by Lemon Tree Hotels) before 1st Nov 2024.

Tier Movement of Existing Member

With the new program going live from 1st November 2024, the existing members will be migrated from their current tier to another as there will be new tiers created.

S.No Participating Hotels
1 Lemon Tree Premier, Leisure Valley 1, Gurugram
2 Lemon Tree Premier Leisure Valley 2, Gurugram
3 Lemon Tree Premier, City Center, Gurugram
4 Lemon Tree Hotel, Udyog Vihar, Gurugram
5 Lemon Tree Hotel, Sector 60, Gurugram
6 Red Fox Hotel, Sector 60, Gurugram
7 Lemon Tree Premier, Delhi Airport
8 Red Fox Hotel, Delhi Airport
9 Lemon Tree East Delhi Mall
10 Red Fox Hotel, East Delhi
11 Lemon Tree Hotel, Chandigarh
12 Red Fox Hotel, Dehradun
13 Lemon Tree Hotel, Ahmedabad
14 Lemon Tree Premier, HITEC City, Hyderabad
15 Red Fox Hotel, Hyderabad
16 Lemon Tree Hotel, Gachibowli
17Lemon Tree Hotel, Banjara Hills
18Lemon Tree Hotel, Chennai
19Lemon Tree Vembanad Lake Resort, Kerala
20Lemon Tree Premier, Ulsoor Lake, Bengaluru
21Lemon Tree Hotel, Whitefield
22Lemon Tree Hotel, Electronics City, Bengaluru
23Lemon Tree Hotel, Indore
24Lemon Tree Wildlife Resort, Bandhavgarh
25Lemon Tree Premier, City Center, Pune
26Lemon Tree Hotel, Hinjawadi, Pune
27Lemon Tree Premier, Mumbai International Airport
28Lemon Tree Hotel, Aurangabad
29Lemon Tree Amarante Beach Resort, Goa
30Lemon Tree Hotel, Candolim, Goa
31Aurika, Udaipur - Luxury by Lemon Tree Hotels
32Lemon Tree Premier, New Town, Kolkata
33Red Fox Hotel, Jaipur
34Keys Select by Lemon Tree Hotels, Thiruvananthapuram
35Keys Select by Lemon Tree Hotels, Ludhiana
36Keys Select by Lemon Tree Hotels, Hosur Road, Bengaluru
37Keys Select by Lemon Tree Hotels, Whitefield, Bengaluru
38Keys Select by Lemon Tree Hotels, Pimpri, Pune
39Keys Select by Lemon Tree Hotels, Kochi
40Aurika, Mumbai Skycity
41Keys Select by Lemon Tree Hotels, Visakhapatnam
42Sandal Suites, operated By Lemon Tree Hotels, Noida
43Lemon Tree Hotel, Bhopal
44Lemon Tree Hotels, Agra
45Lemon Tree Hotel, Tarudhan Valley, Manesar
46Lemon Tree Hotel, Sohna Road
47Red Fox Hotel, Bhiwadi
48Tigerland Safari – A Lemon Tree Resort, Chitwan, Nepal
49Lemon Tree Hotel, Baddi
50Lemon Tree Hotel, Katra
51Lemon Tree Hotel, Jammu
52Lemon Tree Hotel, Srinagar
53Lemon Tree Premier, Corbett
54Lemon Tree Premier, Jaipur
55Lemon Tree Hotel, Alwar
56Red Fox Hotel, Alwar
57Lemon Tree Premier; The Atrium, Ahmedabad
58Lemon Tree Hotel, Vadodara
59Lemon Tree Hotel, Shimona Chennai
60Lemon Tree Hotel, Coimbatore
61Red Fox Hotel, Trichy
62Lemon Tree Hotel, Lucknow
63Lemon Tree Premier, Patna
64Lemon Tree Hotel, Viman Nagar, Pune
65Lemon Tree Hotel, Siliguri
66Lemon Tree Hotel, Gangtok
67Lemon Tree Hotel, Thimphu
68Lemon Tree Hotel, Dehradun
69Lemon Tree Premier, Rishikesh
70Red Fox Hotel, Vijayawada
71Lemon Tree Hotels, Rajkot
72Lemon Tree Hotel, Hubli
73Lemon Tree Hotel, Dubai
74Lazy Lagoon, Baga – A Lemon Tree Resort, Goa
75Lemon Tree Premier, Vijayawada
76Lemon Tree Hotel, Jhansi
77Lemon Tree Hotel, Aligarh
78Lemon Tree Premier, Dwarka
79Lemon Tree Premier, Bhubaneswar
80Lemon Tree Hotel, Port Blair
81Lemon Tree Hotel, Mukteshwar
82Red Fox Hotel, Neelkanth
83Lemon Tree Hotel, Kalina, Mumbai
84Lemon Tree Hotel, Sonmarg
85Lemon Tree Hotel, Dapoli
86Aurika, Coorg - Luxury By Lemon Tree Hotels
87Keys Prima by Lemon Tree Hotels, Thekkady, Kerala
88Keys Lite by Lemon Tree Hotels, Tapovan, Rishikesh
89Keys Select by Lemon Tree Hotels, Nestor, Mumbai
90Keys Select by Lemon Tree Hotels, Katti-Ma, Chennai
91Keys Lite by Lemon Tree Hotels, Mayfield, Gurgaon
92Lemon Tree Suites, Whitefield, Bengaluru, operated by Lemon Tree Hotels
93Lemon Tree Hotels, Haridwar
94Keys Lite by Lemon Tree Hotel, Sreekanya Vishakhapatnam
95Lemon Tree Hotel, Hisar
96Keys Select By Lemon Tree Hotels, Udaipur
97Lemon Tree Hotel, Kasauli
98Lemon Tree Hotel, Tapovan, Rishikesh
99Lemon Tree Premier, Malad, Mumbai
100Keys Lite by Lemon Tree Hotels, Dapoli
101Lemon Tree Hotel, Noida
102Lemon Tree Hotel, Centre Point Jamshedpur
103Lemon Tree Wildlife Resort, Kanha
104Keys Select by Lemon Tree Hotels, Malabar Gate, Kozhikode
105Keys Select by Lemon Tree Hotels, Gandhi Ashram, Ahmedabad
106Lemon Tree Hotels, Manali
107Lemon Tree Hotels, McLeodganj
108Lemon Tree Resort, Kumbhalgarh
109Lemon Tree Premier, Budhanilkantha, Kathmandu, Nepal
110Keys Lite by Lemon Tree Hotels, Urban Square Udaipur
111Lemon Tree Resort, Somnath
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