10 am to 5 pm
Day Rooms
Room 1
Adult(s):
Child (0-6 years):
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The terms and conditions given below are intended to protect your rights as a member of our rewards program, Lemon Tree Infinity Rewards. If you require any clarifications, you can contact Lemon Tree Infinity Rewards member service. Please note however that the terms and conditions governing Lemon Tree Infinity Rewards cannot be superseded or changed, unless a request is made in writing to Lemon Tree Hotels.
Updated: Nov 2024
Infinity Rewards by Lemon Tree Hotels (the loyalty program), run by Lemon Tree Hotels Limited, a limited company having its registered office at Asset No.6, Aerocity Hospitality District, IGI Airport, New Delhi, 110037, INDIA, is designed to enable its Members to enjoy various benefits and perks (as described below) during their stay at Lemon Tree Hotels participating in the Program.
The Program Rules govern the Company’s relationship with members of the Loyalty Program (collectively, “Loyalty Program Members,” and individually, a “Loyalty Program Member,” “Member,” or “you”), including how Members manage their accounts, book reservations, achieve elite status, earn and redeem Loyalty Program coins (“Points”) with participating hotels. Specific Loyalty Program benefits, amenities, offers, awards, and services may not be available at or as part of such experiences or properties, even though the applicable experience or property is not explicitly identified as being excluded where the benefit, amenity, offer, award or service is described in these Program Rules.
By opening a Loyalty Program membership account (“Account” or “Membership Account”), and receiving a Membership Account number (“Membership Number”), you agree that:
All Loyalty Program benefits, amenities, offers, awards, and services are subject to availability and may be changed by the Company at any time without notice. The Company may terminate the Loyalty Program, in whole or in part, with advance notice to all active Loyalty Members and with less than six months' notice in any jurisdiction if required to do so by applicable law. At the Company’s sole discretion, the Company may choose to substitute a similar loyalty program for the Loyalty Program at any time immediately upon notice to active Loyalty Members. If the Loyalty Program is terminated, all unredeemed Points will be forfeited without any obligation or liability, and no Award claims will be honored after the conclusion of the notice period.
These Program Rules supersede all previous terms and conditions applicable to the Legacy Programs or Loyalty Program. Except as otherwise expressly prohibited or limited by applicable laws, the Company may at any time amend, modify, or supplement these Program Rules, the structure for earning and redeeming Awards (as defined below), with or without notice, even though such changes may affect the value of Points or Miles, or the ability to obtain certain Awards (collectively “Program Rule Changes”). Loyalty Members are responsible for remaining knowledgeable of the Program Rules and any Program Rule Changes. Your continued participation in the Loyalty Program will constitute your acceptance of any such Program Rule Changes.
The Program is open to all persons who are legally considered to be an adult or have the legal capacity to sign a contract in the Member's home country.
Program membership is free of charge.
When a hotel or brand joins the Lemon Tree network or enrolls in the Program as a participating hotel, Members will only be able to earn coins and enjoy other Program-related benefits on eligible stays completed at the hotel.
If a hotel leaves the Lemon Tree network or ceases to be a participating hotel after the Member makes a booking but before the Member’s actual stay, the Member:
Lemon Tree Hotels will make every effort to give affected Members reasonable notice prior to their stay.
A Customer may join the Program in any of the following ways:
The Customer must provide the necessary and mandatory details requested when joining – full Legal name (First and last name), unique and valid Email ID, and unique and valid Mobile number. Members will have to present Proof of identification upon request.
Members need to validate their email ID to activate their Infinity Reward Account. However, a member can still be enrolled in the program with their account status marked as “Temporary”.
By joining the program or proceeding with the sign-up process, the new member accepts the Program’s General Terms and Conditions. The Member will benefit fully from all Program services, including access to various website functions (such as accessing Rewards, checking the customer account, redeeming Reward Points, etc).
To enroll in the Program, Customers must create a customer account by filling in the information required during enrollment through the channels mentioned above. The Customer declares that the information provided during enrollment is true and complete.
Lemon Tree Hotels is not responsible for any errors or incomplete information provided by the Customer, which may prevent Lemon Tree Hotels from delivering the full Program experience as described herein.
The Customer is solely responsible for the security and use of their membership account. Lemon Tree Hotels is not responsible for any harm caused by illicit, fraudulent, or inappropriate use of the Account. It is the Customer's responsibility to inform Lemon Tree Hotels immediately if an unauthorized person has used their Account.
Using their personal account, Members can view:
Please Note: To view the above information, the member must visit the brand website (www.lemontreehotels.com) and select “Sign In” using their registered email ID and password. Existing customers (members who joined before 1st November 2024) need to reset their password by clicking on the “Forgot Password” option on the sign-in page to be able to log in to their account.
The Infinity Coins in the account will expire in 2 years from the date those coins have been earned.
Lemon Tree Hotels will send out communication giving prior intimation of point expiry to the guest through SMS or Email.
Lemon Tree Infinity Rewards membership does not expire.
Membership tier upgrade will be subject to the number of room nights stayed (eligible room nights) by a member at participating hotels during a tier cycle. The tier cycle starts from the date of enrollment with a time period of 12 months.
The member needs to stay for below mentioned room nights every year in the participating hotel, to be able to retain their tier. If member’s fail to generate required room nights in a year, he or she will acquire the level (tier) based on the room nights generated.
Lemon Tree Infinity Rewards has no predetermined termination date and it may continue until such time as Lemon Tree Hotels Ltd decides to terminate the program, at any time, with or without notice to the members.
Accumulation of infinity coins will cease immediately on termination of the program. However, members will be given well advance notice (month to be defined) by Lemon Tree Hotels when the program termination is announced, to redeem rewards against the infinity coins earned.
Lemon Tree Hotels Ltd reserves the right to grant, refuse, or withdraw membership to Lemon Tree Infinity Rewards.
Lemon Tree Hotels Ltd reserves the right to discontinue membership to Lemon Tree Infinity Rewards to any member who appears to be using the program in a manner inconsistent with the terms and conditions, or intent of the program, or any portion of the program, including, but not limited to, reward redemption.
Lemon Tree Hotels Ltd also reserves the right to discontinue membership for any member who acts in a manner inconsistent with the local or state laws, statutes, or ordinances. Discontinued membership may result in the loss of all accumulated infinity coins and the cancellation of all Lemon Tree Infinity Rewards benefits and privileges.
The points of existing members will be migrated as is to the new program – Infinity 2.0. Existing members means the members who have enrolled with Infinity Rewards (Loyalty Program by Lemon Tree Hotels) before 1st Nov 2024.
With the new program going live from 1st November 2024, the existing members will be migrated from their current tier to another as there will be new tiers created.
We are an alliance partner with the brand. This page directs you to our partner websites for offers listed on the brand. Lemon Tree Hotels Limited shall not be responsible for any malfunction, changes in the offers or unavailability of items on the directed sites.
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