Infinity Coins can be earned on eligible spending at participating hotels.

No, Infinity Coins are only earned on direct bookings made through our brand website www.lemontreehotels.com, Central Reservation Center at 9911701701, or walk-in at participating hotels.

You can redeem your Infinity Coins for complimentary nights at participating properties. Please visit www.lemontreehotels.com/member/redeem to explore your “Redeem” options, or email us at Infinityrewards@lemontreehotels.com to initiate a redemption request.

No, Infinity Coins cannot be converted into cash. Members can redeem these coins for room nights only at participating hotels.

Yes, blackout dates may apply during peak seasons and special events.

Yes, there are blackout dates when you cannot use your coins for stays. These dates are set by Lemon Tree Hotels and may limited room availability. To check availability, please contact us at Infinityrewards@lemontreehotels.com

Infinity Coins cannot be used for booking conference or banquet rooms.

When booking through the official website, members can earn Infinity Coins based on current tier. For detailed earning rates, please refer to the terms and conditions.

When booking through the call center, or corporate rate, you will earn coins according to the rate and booking channel. The earning rate for coins may vary based on the type of tier level and booking channel. For detailed earning rates, please refer to the terms and conditions.

A “Ineligible" is defined as; (1) Stays booked through a reseller, tour operator, traditional/local travel agents and third-party online travel agency (such as Expedia.com, booking.com, make my trip or any other OTAs) are not considered as Eligible Stays and do not earn Coin or counted to be Eligible nights for a tier upgrade. (2) Room rates for airline staff and crew, airline layovers, airline transient, charter,(3) employee rates, (4) complimentary rooms, (5) special negotiated guaranteed company packages, (6) group booking rates, (7) banquets, conferences, weddings, events or organized tours.

Please note that the maximum rewards for booked rooms are as follows:

1. The maximum reward for rooms booked by a person for a single day is 3 rooms.

2. For example, if a member books 10 rooms for check-in on August 15 and check-out on August 16, points will only be awarded for three rooms. No rewards will be given for the remaining seven rooms.

3. The maximum reward for rooms booked by a person for multiple dates is 7 room nights.

   For example, if a member books a room with check-in on August 15 and check-out on August 25, points will be awarded for only seven room nights. No rewards will be given for the remaining three room nights.

No, you cannot use your coins to pay for food and beverage (F&B) services, spa treatments, transportation, or similar services.

No, it is not possible to use a combination of coins and cash for room nights, F&B, spa services, or transportation. Coins can only be used against room stays.

Members can redeem a maximum of 7 room nights/3 rooms per request. To submit a redemption request, please visit www.lemontreehotels.com/member/redeem to explore “Redeem” options, or email us at Infinityrewards@lemontreehotels.com to initiate a redemption request.

No, additional discounts cannot be combined with point redemptions. When redeeming Infinity Coins, the coins will be applied to the room amount only and cannot be combined with special offers and packages. However, member can avail the current tier benefits during the stay.