The safety and wellbeing of our guests and team members is of the utmost importance to us. In addition to our existing hygiene and cleanliness standards, we have implemented further preventive measures under the Rest Assured initiative, based on government and WHO guidelines, and have also redefined our cancellation/amendment policies and company house rules.

We are ensuring adherence to all governmental rules and regulations at all our hotels, to optimise safety and curb the spread. In this regard, we request all guests to keep themselves updated on the travel policies and government issued protocols of the destinations that they are planning to visit. We will not be able to accept any reservations or check-ins that are in conflict with the prevalent regulations at the time of your travel and stay.

CANCELLATION POLICY

In order to handle the uncertainties of the time, we have provided numerous rate plans and packages for all our hotels, including those with cancellation and amendment options, on our website and to our travel partners. You are requested to select the correct rate option and stay dates, and check the terms and conditions carefully at the time of booking. Cancellations and amendments will be accepted as per the applicable cancellation/amendment policy and within the cancellation/amendment period only. Bookings made on non-cancellable/non-amendable rates will not be eligible for a refund.

For amendments and/or cancellation of existing cancellable/amendable bookings made directly with Lemon Tree Hotels, please write to us at reservations@lemontreehotels.com or call our central reservations team on +91 9911701701.

For existing cancellable/amendable bookings made via any 3rd party travel companies, we request you to contact your respective travel agency, travel planner or online travel agency for assistance with your amendment and cancellation requests.

We also have deferred the expiry of points and reassessment of the current tier status for all our Lemon Tree Smiles members until further notice. Please feel free to contact us at smiles@lemontreehotels.com at any time, and the request will be escalated to the concerned team member.